Osprey Glade 12 Backpack

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We ship fast. Really fast. Orders placed Monday through Friday before 12pm Mountain time will ship the same day.

US:

$0.00 via Standard
$39.99 via 3 Day
$44.99 via 2 Day
$49.99 via 1 Day

The map below shows shipping speeds with our Standard (non expedited) shipping option.

Local Pickup:

Come visit our retail store in Golden, Colorado!

Click here for info about our retail store.

Canada:

$49.99 via USPS Priority Mail Intl 6-16 Days

International:

$279.99 via Priority 3-8 Days

Click here for more shipping information

Returns are Easy!

Click here to start your return.

How to Return an Item

• Option 1: Bring the item to our store in Golden, Colorado for a full refund
• Option 2: Use a printable FedEx return label provided by Powder7:
• You are responsible for handing the package off at your local FedEx Office
• We do not provide return labels for any carrier other than FedEx

Returning New Items

• Please notify us within 30 days of receiving the new item if you would like to return it. Buying a gift? Don’t worry: our return window is extended around the holidays.
• Items may only be returned in their original new condition, including all packaging, tags, and accessories.
• All items must be re-packaged within a shipping box to prevent damage in transit.
• Returned items that arrive used, damaged, marked, or without all original packaging, tags, etc., will be refused and sent back to you.
• Once a pair of new skis has been mounted, it cannot be returned.
• When the return is processed, you will receive a full refund for the returned product(s), minus $10 for the prepaid return shipping label provided by Powder7. Please note: any outbound shipping charges are not refunded.
• Once we receive the return, please allow 3-5 business days for that refund transaction to appear on your account statement.

Returning New Ski Boots

• Please notify us within 30 days of receiving your new boots if you would like to return them.
• New ski boots may only be returned in their original new condition, including all packaging, tags, and accessories
• Boots must be returned inside their original undamaged boot box and re-packaged within a shipping box to prevent damage in transit.
• Any returned boots that arrive used, damaged, marked, or without all original packaging and a shipping box, will be declined and sent back to you.
• We always recommend trying on your new boots indoors to make sure they fit before taking them outside.
• Once we receive your return, please allow 3-5 business days for that refund transaction to appear on your account statement.

Returning Demo Skis and Other Used Items

• Please notify us within 7 days of receiving the item that you would like to return it.
• Once you ski on a pair of demo skis they cannot be returned.
• When the return is processed, you will receive a full refund for the product(s) as well as a refund for standard ground shipping ($39.99 for used skis, $19.99 for used snowboards, etc.). Please note: expedited shipping costs or international shipping costs will not be refunded.
• Once we receive your return, please allow 3-5 business days for that refund transaction to appear on your account statement.

Special Notes for our Canadian & International Customers

• Return shipping costs are the responsibility of the customer
• We're happy to send extra pictures or talk with you about products in detail before we ship them to ensure you're purchasing a product that is best for you
• All original shipping costs are non-refundable for international shipments/returns

Returns Contact Information

Email: Click here to email us.

Phone: 303-237-7547

Powder7 Returns

880 Brickyard Cir. #150

Golden, CO 80403

Manufacturing Defects

We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep you updated as we correspond with the manufacturer.

Click here for our hours, address, directions, and more.

We offer preorder opportunity on a small amount of select items that are in high demand. We will ship these preorders when items become available to us. Preorder availability dates are based upon manufacturer estimated availability dates. Please understand that this is an estimate and can change based upon manfacturers' availability.

Small Store, Massive Inventory

• We carry just about everything a person could want for a day in the mountains, but we can't fit it all in our small store.

• For that reason, some items aren't available for in-store shopping. Those select products are listed as online-only 'web exclusives'.

• If you order a web exclusive item, we're happy to either ship it to you or make it available for in-store pickup.

Picking Up Web Exclusives In-Store

• Even though web exclusive items aren't stocked in our store, you can still pick them up in person. Just place your order online and select "pick up" as your shipping option on the checkout page.

• After your order comes through our system, we'll grab it, move it to the store, and email you within 24 hours to let you know your item is ready to be picked up.

• If your gear requires any services, expect the usual brief delay while we mount, tune, sharpen, or Phantom up your stuff.