It doesn't happen often, but sometimes gear will have a defect from the production process. While that's always a bummer, we do our best to make the warranty process smooth and painless. If you believe that your item has a manufacturer's defect, you can use this form to begin your claim. Keep in mind that any demo skis or other used gear purchased from Powder7 is not covered under warranty.
Hint: if you can search your email archives, search for 'Your Order with Powder7.com'.