Warranties at Powder7

When ski and snowboard gear fail unexpectedly, we get the disappointment. While ski brands are building gear better than ever, occasional defects can happen. Sort of how snow snakes can make us catch edges when we least expect it. If you believe your product has a manufacturer defect, we can help you navigate your warranty options.

A manufacturer's warranty policy covers all new products purchased through Powder7. Since each manufacturer has different warranty terms and timeframes, you'll need to check your specific product's warranty details to determine coverage.

While Powder7 doesn't approve or deny any warranties directly, brands ask that warranty requests go through the retailer you purchased from. If you purchased a product from us, we can start a claim with the manufacturer and handle communication with them.

Used equipment of any kind is not covered under any warranty policy.

Direct Warranty Brands: Some manufacturers handle warranty claims directly with you rather than through us. These brands include: Dakine, Hestra, Patagonia, Scarpa, Smith, The North Face, and Meier. Give them a shout, and they'll help you out.

The Warranty Process

1) Check Your Coverage

Check the manufacturer's page to see if you qualify for a warranty. Most brands won't cover things like normal wear and tear, damage from impact with an object, or running over your gear with a car. Warranty coverage starts from the date of purchase, so double-check your receipt or proof of purchase to make sure you fall within the warranty period.

2) Submit Your Claim

If you believe you have a valid warranty claim, fill out the form below with your product and purchase details.

3) Document the Issue

Warranty claims require photos of the damage, as well as a few other specific images. We'll ask for these before we submit your claim. Having these photos ready will expedite the process when we contact you. Here are some examples:

For skis:

1) One full-length picture of the skis side-by-side (topsheets)

2) One full-length picture of the skis side-by-side (bases)

3) One photo of the QR code or serial number (ALL skis have one or the other, and this can typically be found towards the center of the ski, towards the tail, or on the sidewall. Some serial numbers may be etched and difficult to see.).

4) Any photos that capture the damage

Examples:

For boots, bindings, and clothing:

1) One full picture of the item, or boots/bindings side-by-side so the model is easily identifiable
2) Any photos that capture the damage
3) For clothing, please snag a photo of the tags

Examples:

4) We'll Be in Touch

We'll reach out within three business days with questions and next steps. Our team will review your claim and work with the manufacturer on your behalf.

What to Expect

Warranty resolutions can take up to several weeks, depending on response times and any required shipping. We know you want to get back out there, so we do our best to keep the process moving as quickly as possible.

If the manufacturer needs to examine your product or repair it themselves, it's the customer's responsibility to cover the costs for shipping the damaged product. The good news? If a replacement is approved, we'll handle shipping the new product to you at no charge.

Warranties cover equipment replacement or repair only. They don't include reimbursement for lift tickets, rentals, or other expenses related to your ski day.

Ready to get started? Fill out the form below.

Please refer to your purchase confirmation email to retrieve the following information:

Hint: if you can search your email archives, search for 'Your Order with Powder7.com'.

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Warranties at Powder7

The Warranty Process

1) Check Your Coverage

2) Submit Your Claim

3) Document the Issue

For skis:

For boots, bindings, and clothing:

4) We'll Be in Touch

What to Expect

Please refer to your purchase confirmation email to retrieve the following information:

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