Returns are Easy!

Click here to start your return.

Holiday Extended Return Period

• New items purchased between November 1 and December 31 can be returned until February 1st (used demo skis are not included)
• Items falling under this policy must be received back at our warehouse no later than February 15th
• Returned items must be in new condition with tags attached and in their original packaging

How to Return an Item

• Option 1: Bring the item to our store in Golden, Colorado for a full refund
• Option 2: Use a printable FedEx return label provided by Powder7:
• You are responsible for handing the package off at your local FedEx Office
• We do not provide return labels for any carrier other than FedEx
• Option 3: Use your own shipping label
• You can ship the item back to us through any major carrier, covering the cost of return shipping yourself
• Your name and order confirmation number must be clearly marked on the outside of the box and within the box
• You will receive a full refund upon receipt

Returning New Items

• When the return is processed, you will receive a full refund minus $7 to cover the cost of the return label provided by Powder7.
• Please notify us within 30 days of receiving the new item if you would like to return it.
• Items may only be returned in their original new condition, including all packaging, tags, and accessories.
• All items are to be sent back in a protective box to prevent damage during shipping.
• Returned items that arrive used, damaged, marked, or without all original packaging, tags, etc., will be refused and sent back to you.
• Once a pair of new skis has been mounted, it cannot be returned.

Returning New Ski Boots

• Ski boots may only be returned exactly as they were when we sent them to you, with all original packaging, tags, and accessories.
• Boots must be returned inside their original undamaged boot box within a shipping box.
• Any returned boots that arrive used, damaged, or marked—or without the original box and a shipping box—will be refused and sent back to you.
• We recommend trying on your new boots indoors to make sure they fit before you go outside.

Returning Demo Skis and Other Used Gear

• When the return is processed, you will receive a full refund.
• Please notify us within 7 days of receiving the item that you would like to return it.
• Once you ski on a pair of demo skis they cannot be returned.
• Once you use other used gear it cannot be returned

Special Notes for our Canadian & International Customers

• Return shipping costs are the responsibility of the customer
• We're happy to send extra pictures or talk with you about products in detail before we ship them to ensure you're purchasing a product that is best for you
• All original shipping costs are non-refundable for international shipments/returns

Returns Contact Information

Submit Return Online: Click here to return an item.

Email: Click here to email us.

Phone: 303-237-7547

Powder7 Returns

880 Brickyard Cir. #150

Golden, CO 80403

Manufacturing Defects

We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep you updated as we correspond with the manufacturer.