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• Golden, Colorado Shop Information

Returns are easy!

• Click here to start your return.

Returning New Items

• Please notify us within 30 days of receiving the item that you would like to return it. We offer a $7 prepaid shipping label (per box) if the original order was shipped via UPS. Orders shipped via USPS are not eligible to receive return labels (we still love you Alaska and Hawaii!). Item must be delivered back to us within 45 days of when you originally received the item. A full refund minus $7 (when sent via UPS) will be issued upon receipt provided that the item meets all return criteria. Expedited shipping costs will not be refunded.
• Item must be returned in new condition. Once an item is in used condition (e.g. clothing worn other than trying it on, or tags have been removed, or skis have been drilled, or equipment has been used) you may not return the item. All new items must be returned with all packaging and accessories. You can keep the Powder7.com sticker!

Returning Demo Skis

• Please notify us within 7 days of receiving the item that you would like to return it. We offer a $7 prepaid shipping label (per box) if the original order was shipped via UPS. Orders shipped via USPS are not eligible to receive return labels (we still love you Alaska and Hawaii!). Item must be delivered back to us within 15 days of when you originally received the item. A full refund minus $7 (when sent via UPS) will be issued upon receipt provided that the item meets all return criteria. Expedited shipping costs will not be refunded. Once you ski on a pair of skis they cannot be returned.

Special Notes for our Canadian & International Customers

• We're happy to send extra pictures or talk with you about products in detail before we ship them to ensure you're purchasing the product that is best for you.
• Canada: We will cover your outbound shipping on returns. Return shipping costs are the responsibility of the customer.
• International Orders not including Canada: Shipping costs are non-refundable for all international shipments/returns. No exceptions.

Holiday Extended Return Period

• New items purchased in November have an extended return policy. Notify us on February 1st or before to be eligible. Orders falling under this policy must be received back at our warehouse no later than February 15th. The rest of our return policy applies.

Returns Contact Information

• Submit Return Online: Click here to return an item.
• Email: Click here to email us.
• Phone: 303-237-7547


• Powder7 Returns
• 880 Brickyard Cir. #150
• Golden, CO 80403


• If you choose to send back an order on your own, please select a shipping option with tracking. Powder7 is not responsible for packages lost in transit without proof of tracking.

Manufacturing Defects

We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep you updated as we correspond with the manufacturer.

Additional Notes

• If you cancel your order after we have shipped the item(s) but before you have received the item(s), we will deduct a $15 fee from your refund in order to help offset our roundtrip shipping costs.
• If an unauthorized return is sent to us we have the right to refuse the shipment. A refund will not be issued for any unauthorized returns and the customer will be responsible for all associated shipping costs.