Returns are Easy!

Click here to start your return.

How to Return an Item

  • Option 1: Bring the item to our store in Golden, Colorado for a full refund
  • Option 2: Use a printable FedEx return label provided by Powder7:
    • You are responsible for handing the package off at your local FedEx Office
    • We do not provide return labels for any carrier other than FedEx

Returning New Items

  • Please notify us within 30 days of receiving the new item if you would like to return it. Buying a gift? Don’t worry: our return window is extended around the holidays.
  • Items may only be returned in their original new condition, including all packaging, tags, and accessories.
    • All items must be re-packaged within a shipping box to prevent damage in transit.
    • Returned items that arrive used, damaged, marked, or without all original packaging, tags, etc., will be refused and sent back to you.
    • Once a pair of new skis has been mounted, it cannot be returned.
  • When the return is processed, you will receive a full refund for the returned product(s), minus $10 for the prepaid return shipping label provided by Powder7. Please note: any outbound shipping charges are not refunded.
  • Once we receive the return, please allow 3-5 business days for that refund transaction to appear on your account statement.

Returning New Ski Boots

  • Please notify us within 30 days of receiving your new boots if you would like to return them.
  • New ski boots may only be returned in their original new condition, including all packaging, tags, and accessories
    • Boots must be returned inside their original undamaged boot box and re-packaged within a shipping box to prevent damage in transit.
    • Any returned boots that arrive used, damaged, marked, or without all original packaging and a shipping box, will be declined and sent back to you.
  • We always recommend trying on your new boots indoors to make sure they fit before taking them outside.
  • Once we receive your return, please allow 3-5 business days for that refund transaction to appear on your account statement.

Returning Demo Skis and Other Used Items

  • Please notify us within 7 days of receiving the item that you would like to return it.
  • Once you ski on a pair of demo skis they cannot be returned.
  • When the return is processed, you will receive a full refund for the product(s) as well as a refund for standard ground shipping ($39.99 for used skis, $19.99 for used snowboards, etc.). Please note: expedited shipping costs or international shipping costs will not be refunded.
  • Once we receive your return, please allow 3-5 business days for that refund transaction to appear on your account statement.

Special Notes for our Canadian & International Customers

  • Return shipping costs are the responsibility of the customer
  • We're happy to send extra pictures or talk with you about products in detail before we ship them to ensure you're purchasing a product that is best for you
  • All original shipping costs are non-refundable for international shipments/returns

Returns Contact Information

Email: Click here to email us.

Phone: 303-237-7547


Powder7 Returns

880 Brickyard Cir. #150

Golden, CO 80403


Manufacturing Defects

We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep you updated as we correspond with the manufacturer.