Ski Industry Jobs at Powder7 in Golden, Colorado

Job Title:

Seasonal Customer Service Associate

Pay:

$22 hourly

Reports to:

Assistant CS Manager(s) and CS Manager

Location:

On-site at our Golden CO headquarters

COVID-19 Vaccinations:

Powder7 requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

Role overview:

In this role you will be the first line of support for all customer interactions at Powder7. You will work in-store appointments, answer phone calls on the first ring, and respond to emails in a timely manner. Customer Service Associates are ski gear experts and can provide customers with the best equipment recommendations to match their ability, preferences, and budget. You should have excellent writing and communication skills and the ability to act positively and professionally with customers and coworkers, even when things get hectic. Powder7 is built on providing an excellent shopping experience, and our customer service associates keep that mojo alive.

Role Responsibilities:

• Recommend and sell gear, adjust orders, and solve customer issues via all three facets of customer service interactions:
  • In Store
  • Phone
  • Email
• Assess and check-in customer's equipment for appropriate services for our team of ski techs (tunes, mounts, repairs, etc.
• Perform binding adjustments for customers on skis with all bindings in store
• Assist customers with order pickups, including having customers sign out all service tickets upon pickup
• Process returns, refunds, and order cancellations.
• Edit customer orders before fulfillment, and communicate interdepartmentally to make appropriate adjustments. Including:
• Documenting customer requests/interactions in backend order notes system using clear and concise rhetoric
• Physically communicating with members of other departments with customer requests/order adjustments that directly affect those departments
• Assist the shipping team with basic tasks (box making, order picking) on busy shipping days
• Assist in cleaning the storefront and putting up all gear on the storefront floor continuously throughout the day, and potentially re-stocking inventory in the store.
• Maintain cleanliness of Customer Service office and workspaces. Including: taking out trash/recycling, cleaning/maintaining kitchen and coffee machines, and restocking merchandise left around workspaces.
• Stay up to date on current product offerings at Powder7 and new or incoming gear
• Move, organize, and clean/de-sticker tuned demos for the trained listers.
• Other tasks as assigned by managers and supervisors.

When you'll do it:

Starting in August/September and working until March 31, 2023. In March, staffing levels are evaluated and considerations about the next year are made. There may be an opportunity to stay on as a year round employee of the shop based on performance, work ethic, and the needs of the shop.

Peak season schedule (September - March) consists of 4 x 10hr shifts (8AM-6PM) with 2 consecutive days off. Off-season schedule (April - September) consists of 4 x 8hr shifts (8AM-4PM). During both seasons you will be scheduled on at least one weekend day, which in ski shop speak means two weekdays off (read: no lines, no crowds, no I-70 traffic). You must be available to work through the holiday season. Retail, baby.

What's in it for you?

• Health insurance.
• Product testing.
• Professional level coffee/espresso machine.
• Discounts on gear.
• Access to industry perks.
• Company outings and events.
• Ski pass reimbursements.
• Lots of free lunches.
• A kitchen full of snacks
• Delivering stoke to our customers two skis at a time.

So, you in?

1. 1. Complete the Job Application here.
2. 2. Email your resume to us at [email protected]

That's it. We don't accept phone calls, in-person applications, or incomplete applications. Position stays posted until filled.

Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.

Job Title:

Seasonal Warehouse Associate

Pay:

$22 hourly

Reports to:

Warehouse Manager

Location:

On-site at our Golden CO headquarters

COVID-19 Vaccinations:

Powder7 requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

Role overview:

Without our warehouse team, people don't get their gear. And without their gear, they don't ski. The primary role of a first-year season warehouse associate (WH1) is to efficiently and accurately fulfill orders. This involves competence in picking, packing, and shipping products. High importance is placed on the speed and accuracy of processing the order queue. Additional primary responsibilities within the scope of this position include the detailed processing of inbound shipments from suppliers and customers. Additionally, the WH1 will be asked to restock and count inventory at the direction of senior staff and management. A WH1 employee will go through three phases of training with increasing responsibility as proficiency in each phase is demonstrated. This role will require an employee to have a work schedule with at least one weekend day and availability during major sales periods such as Black Friday/Cyber Monday, days surrounding Christmas and New Year's.

Role Responsibilities:

• Efficiently and accurately process daily customer orders and meet fulfillment deadlines
• Process, document, and stock inbound shipments
• General warehouse upkeep to maintain cleanliness and organization of inventory
• Motivation to work solo and as part of a team
• Abide by established safety protocols

When you'll do it:

Starting in August/September and working until March 31, 2023. In March, staffing levels are evaluated and considerations about the next year are made. There may be an opportunity to stay on as a year round employee of the shop based on performance, work ethic, and the needs of the shop.

Peak season schedule (September - March) consists of 4 x 10hr shifts (8AM-6PM) with 2 consecutive days off. Off-season schedule (April - September) consists of 4 x 8hr shifts (8AM-4PM). During both seasons you will be scheduled on at least one weekend day, which in ski shop speak means two weekdays off (read: no lines, no crowds, no I-70 traffic). You must be available to work through the holiday season. Retail, baby.

What's in it for you?

• Health insurance.
• Product testing.
• Professional level coffee/espresso machine.
• Discounts on gear.
• Access to industry perks.
• Company outings and events.
• Ski pass reimbursements.
• Lots of free lunches.
• A kitchen full of snacks
• Delivering stoke to our customers two skis at a time.

So, you in?

1. 1. Complete the Job Application here.
2. 2. Email your resume to us at [email protected]

That's it. We don't accept phone calls, in-person applications, or incomplete applications. Position stays posted until filled.

Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.

Job Title:
Contract Full Stack Web Developer

Pay Grade:
$35 to $45 hr Contract

Reports To:
President(s)

Location:
On-site at our Golden, CO headquarters, with flexibility to work from home.

About Powder7:
As skiers, we know that having the right equipment can make all the difference in your experience on the mountain. We also know that each skier has their own preferences and style, and we love matching each individual to the skis and gear perfect for them. At Powder7, your experience level and budget don't matter, our vast selection of gear offers something for every skier. We are skiing, and nothing but skiing, every day of the year. Learn more about Powder7 here.

Role Overview:
The Powder7 technology stack and site has been custom built by our founders Jordan and Amy since the company started in 2007. The Contract Full Stack Web Developer position will work on projects determined by the president. This role will assist in enhancing our front-end user experience, the development/enhancement of back-end systems, web server management, and updates, and infrastructure management. The role includes working with our VP's and Management team in all departments to field projects and implement updates.

Role Responsibilities:

• Deliver the technology roadmap as designed by Powder7's President
• Work with senior team members and consultants to continually evolve and improve site architecture and modern technologies to scale and grow the business
• Maintain and update APIs used throughout the site.
• Maintain and update integrations with third party software such as Mailchimp, Google Adwords, and Cloudflare.

Experience:

• Strong with writing procedural PHP code that can scale and is secure.
• Strong with MySQL commands that can scale and are secure.
• Proficiency with Javascript and jQuery.
• Proficiency with CSS. Advanced CSS skills are a major plus but not a requirement.
• Experience with web security fundamentals such as minimizing exposure to XSS and SQL injection attacks, both through writing secure code and using third-party programs such as Cloudflare.
• Strong UX so that final products look attractive and are intuitive to customers.
• Extra consideration will be given to a candidate with experience in ecommerce and some exposure to inventory, fulfillment, order flow management systems.

Requirements:

• College degree in computer science or completion or a coding bootcamp
• 2+ years of full time experience. We are firm on this and are seeking a mid-level developer and not a junior developer.
• Must be based in the United States.

Remote, hybrid, or in-person:
This position may be performed remotely but extra consideration will be given to a candidate in the Denver Metro area who is willing to occasionally work on site with the team.

Next Steps:
Complete the Job Application here.
Email your resume and cover letter to us at [email protected]

That's it. We don't accept phone calls, in-person applications, or incomplete applications. Just click the link above, and send the email. Position stays posted until filled.

Equal Employment Opportunity and Diversity Statement:
We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner-without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.