Ski Industry Jobs at Powder7 in Golden, Colorado

Job Title:

Warehouse Manager

Reports To:

Operations Manager

Pay:

70-80k Yearly

Job Summary:

The Warehouse Manager is responsible for providing developmental leadership to the warehouse team and overseeing daily operational excellence to ensure efficiency, accuracy, and safety while managing the end-to-end fulfillment lifecycle for our combined retail storefront and e-commerce operation. This role involves directly leading and developing a year-round team with a focus towards maintaining organizational health and employee well-being. You will also be responsible for overseeing the full recruitment cycle for seasonal team members. Functionally, this role has a major emphasis on successful inventory management through the use of WMS, with additional focuses on accurate order fulfillment and process optimization. This is a highly collaborative role, working closely with other department leaders and under the guidance of the Operations Manager. The ideal candidate will be a hands-on and people-focused leader who is highly organized, adaptable, and has a keen interest in continuous improvement.

Leadership & Team Development

• Provide real-time feedback and guidance to your team, encouraging professional growth and optimal team performance.
• Identify opportunities for task delegation to team members to empower them and foster their professional growth.
• Conduct quarterly check-ins and annual reviews with the warehouse team, with an emphasis on employee development.
• Manage the full recruitment lifecycle for seasonal and year-round team members, screening, interviewing, hiring, and training staff.
• Create and implement work schedules, ensuring the department is optimally staffed based on seasonal order volume and warehouse operational needs. This includes processing all time off requests and schedule adjustments.
• Collaborate with People Operations to manage the departmental seasonal offboarding process.
• Train on current and new processes for all team members, updating department processes and SOP documents regularly.
• Oversee and ensure all necessary staff are trained on key certifications (i.e., forklift operator, order picker operator, etc.)

Entrepreneurial Operating System (EOS)

• Facilitate the weekly Warehouse Level 10 (L10) meetings.
• Represent the warehouse department in weekly Operations L10 meetings
• Drive accountability and clarity within the team using EOS tools and principles.
• Be familiar with and follow EOS best practices

Operations

• Oversee and optimize all recurring inventory management activities, including receiving, storage, transfers, restocking, and inventory counts.
• Oversee and optimize all recurring activities within the order fulfillment process, including picking, packing, shipping, and returns processing.
• Effectively organize, communicate with, and motivate the team to complete all departmental priorities. At times, this will include hands-on work of daily warehouse tasks.
• Identify shipping issues, and serve as the primary point of contact for troubleshooting and resolution.
• Leverage NetSuite for inventory management, reporting, and workflow optimization.
• Manage relevant supplier relationships and maintain accurate inventory of necessary department supplies at all times. Note: this does not include rate negotiations which are handled by Finance.

Safety, Quality & Facilities Maintenance

• Enforce applicable safety regulations and standards.
• Ensure the warehouse remains clean, secure, and compliant.
• Manage equipment and vehicle maintenance, working with Finance to coordinate any necessary repairs and improvements.
• Prioritize and manage incoming shipments, coordinating logistics with shipping carriers.
• Uphold high standards for inventory accuracy through regular cycle counts and inventory audits.

Cross-Functional Collaboration

• Work closely with Customer Service, Tech, and Buying teams to ensure a seamless customer experience and a high degree of inventory accuracy.
• Serve as the primary point of contact for all warehouse-related issues.

Physical Demands:

• Ability to lift 75 lbs, handle weight up to 18 lbs overhead, and frequently lift and move 20-30 lb boxes.
• Comfortably climb a 12-foot ladder while carrying objects weighing 5-20 lbs.
• Ability to work on feet for most of the day.

Requirements / About you

• Positive, adaptable, and highly collaborative.
• A willingness to learn new processes, and an eagerness to optimize them over time.
• Strong leadership skills, with a people-first mindset.
• 3-4 years of warehousing or e-commerce retail experience in a leadership role.
• Strong proficiency in NetSuite, RF-Smart, or similar WMS for managing inventory and warehouse operations.
• Experience with warehouse organization and best practices
• Experience with heavy machinery operations such as forklifts.
• Experience with employee recruiting and onboarding.
• Familiarity with EOS framework
• Experience with scheduling teams, with an emphasis on being able to creatively optimize allocation of labor.
• Strong verbal and written communication skills
• Requires on-site leadership and availability during our peak seasons including the time surrounding all major holidays
• This is a full-time, on-site position and is not eligible for remote or hybrid work

What we offer

• Health, Dental and Vision Insurance
• Life/AD&D Insurance
• Voluntary Life/AD&D Insurance
• Ski pass reimbursements
• Product testing
• Discounts on gear
• Access to industry perks
• Company events
• Delivering stoke to our customers one piece of gear at a time

Compensation: 65-75k

Apply Here

Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.

Job Title:

Seasonal Customer Service Representative

Pay:

$24 hourly

About Us

Powder7 is a ski retailer in Golden, Colorado serving customers in person and online. Known for providing an exceptional customer experience, expert gear advice, and a vast selection of gear for every type of skier, Powder7's mantra of skiing for all resonates with employees at every level of our business. We believe people are at their best when they are active outside, especially in winter. We strive to inspire, enable, and support more people in experiencing the power of a powder day.

Founded in 2007, Powder7 continues to be family owned and led. We employ approximately 40 year round full time employees, and our team grows to 80+ in our peak season.

Job Summary

In this role you will operate as the first line of support for all customer interactions at Powder7. You will be responsible for signing up for in-store appointments, answering phones, and responding to emails. Customer Service Associates are experts in product knowledge and can provide customers with the best ski or gear recommendations given their ability, preferences, and budget. You should have excellent and thorough writing skills, and the ability to act positively and professionally with customers and coworkers alike.

Role Responsibilities:

• Be able to recommend and sell gear, adjust orders, and solve customer issues via all three facets of customer service interactions:
• In Store
• Phone
• Email
• Assess and check-in customer's equipment for appropriate services for our team of ski techs (tunes, mounts, repairs, etc.)
• Perform binding adjustments for customers on skis with all alpine bindings in store.
• Assist customers with order pickups, including having customers sign out all service tickets upon pickup
• Process returns, refunds, and order cancellations.
• Edit customer orders before fulfillment, and communicate interdepartmentally to make appropriate adjustments. Including:
• Documenting customer requests/interactions in backend order notes system using clear and concise written communication.
• Physically communicating with members of other departments with customer requests/order adjustments that directly affect those departments.
• Assist the shipping team with basic tasks (box making, order picking) on busy shipping days
• Assist in cleaning the storefront and putting up all gear on the storefront floor continuously throughout the day, and potentially re-stocking inventory in the store.
• Maintain cleanliness of Customer Service office and workspaces. Including: taking out trash/recycling, cleaning/maintaining kitchen and coffee machines, and restocking merchandise left around workspaces.
• Stay up to date on current product offerings at Powder7 and new or incoming gear
• Move, organize, and clean/de-sticker tuned demos for the listing staff.
• Other tasks as assigned by managers and supervisors.

Requirements / About you

• Must be available to work holidays including the week of Thanksgiving and Christmas
• Must be available to work at least 1 weekend day each weekend of the winter season
• High attention to detail and focus
• Time management skills, ability to juggle multiple priorities
• Problem solving and critical thinking
• Ability to work in a fast-paced team environment
• Strong communication skills, both written and verbal

What we offer

• Ski pass reimbursements (paid at the end of the season)
• Product testing
• Discounts on gear
• Access to industry perks
• Company events
• Delivering stoke to our customers one piece of gear at a time

We are excited for you to apply for your next opportunity here!

Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.

Job Title:

Seasonal Warehouse Associate

Pay:

$24/Hour

About Us

Powder7 is a ski retailer in Golden, Colorado serving customers in person and online. Known for providing an exceptional customer experience, expert gear advice, and a vast selection of gear for every type of skier, Powder7's mantra of skiing for all resonates with employees at every level of our business. We believe people are at their best when they are active outside, especially in winter. We strive to inspire, enable, and support more people in experiencing the power of a powder day.

Founded in 2007, Powder7 continues to be family owned and led. We employ approximately 40 year round full time employees, and our team grows to 80+ in our peak season.

Job Summary

The Seasonal Warehouse Associate (SWA) is responsible for efficiently and accurately fulfilling daily orders, including picking, packing, and shipping products. Speed and precision are critical in processing the order queue, as well as managing inbound shipments from suppliers and customers. Attention to detail is essential, and the role also involves restocking and inventory reconciliation. This position requires availability during peak sales periods such as Black Friday/Cyber Monday and the days around Christmas and New Year's. SWAs are expected to collaborate effectively with other departments and communicate information clearly and accurately.

Role Responsibilities:

• Order Processing: Accurately pick, pack, and prepare orders for shipment according to company standards.
• Inventory Management: Assist in the organization and maintenance of inventory, including restocking shelves, distribution of products, executing inventory adjustments, and performing inventory counts.
• Quality Control: Inspect products for defects and ensure they meet quality standards before shipping.
• Loading and Unloading: Assist with loading and unloading delivery trucks, ensuring products are handled safely and efficiently.
• Safety Compliance: Follow all safety protocols and procedures to maintain a safe working environment.
• Customer Service: Work in collaboration with CS to go above and beyond customer expectations.

General Warehouse Duties:

• Relay information with detail and clarity to the team and cross-departmental.
• Work in conjunction with other departments on company-wide initiatives i.e. demo ski preparation, preparing of vehicles, set up and tear down for on-site events.
• Be readily available and assist Customer Service (CS) with shipping requests, inventory, and product questions.
• Work independently and as part of a team for various tasks and projects.
• Completing daily warehouse tasks such as supply prep, opening and closing duties.
• Perform other general warehouse tasks as assigned, such as cleaning and organizing workspaces and facility upkeep.
• Perform additional duties and responsibilities as assigned by management to support the overall goals of the company.

Requirements / About you

• Ability to stand for the duration of a shift
• High level of organizational, detail orientation, and learning aptitude
• Planning and time management
• Accountability, adaptability, and reliability
• Safely lift 15-25 lbs repeatedly, lifting up to 50lbs
• Comfortable with climbing ladders up to 13'
• ERP or WMS experience (is a plus)

What we offer

• Ski pass reimbursements (paid at the end of the season)
• Product testing
• Discounts on gear
• Access to industry perks
• Company events
• Delivering stoke to our customers one piece of gear at a time

We are excited for you to apply for your next opportunity here!

Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.