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We ship fast. Really fast. Orders placed Monday through Friday before 12pm Mountain time will ship the same day.

US:

$0.00 via Standard
$9.99 via 3 Day
$19.99 via 2 Day
$39.99 via 1 Day

The map below shows shipping speeds with our Standard (non expedited) shipping option.

Local Pickup:

Come visit our retail store in Golden, Colorado!

Click here for info about our retail store.

Canada:

$39.99 via USPS Priority Mail Intl 6-16 Days

International:

$49.99 via Economy 5-18 Days
$99.99 via Priority 3-8 Days

Click here for more shipping information

Returns are Easy!

Click here to start your return.

Holiday Extended Return Period

• New items purchased between November 1 and December 31 can be returned until February 1st (used demo skis are not included)
• Items falling under this policy must be received back at our warehouse no later than February 15th
• Returned items must be in new condition with tags attached and in their original packaging

How to Return an Item

• Option 1: Bring the item to our store in Golden, Colorado for a full refund
• Option 2: Use a printable FedEx return label provided by Powder7:
• You are responsible for handing the package off at your local FedEx Office
• We do not provide return labels for any carrier other than FedEx
• Option 3: Use your own shipping label
• You can ship the item back to us through any major carrier, covering the cost of return shipping yourself
• Your name and order confirmation number must be clearly marked on the outside of the box and within the box
• You will receive a full refund upon receipt

Returning New Items

• When the return is processed, you will receive a full refund minus $10 to cover the cost of the return label provided by Powder7.
• Please notify us within 30 days of receiving the new item if you would like to return it.
• Items may only be returned in their original new condition, including all packaging, tags, and accessories.
• All items are to be sent back in a protective box to prevent damage during shipping.
• Returned items that arrive used, damaged, marked, or without all original packaging, tags, etc., will be refused and sent back to you.
• Once a pair of new skis has been mounted, it cannot be returned.

Returning New Ski Boots

• Please notify us within 30 days of receiving your new boots if you would like to return them.
• Ski boots may only be returned exactly as they were when we sent them to you, with all original packaging, tags, and accessories.
• Boots must be returned inside their original undamaged boot box within a shipping box.
• Any returned boots that arrive used, damaged, or marked—or without the original box and a shipping box—will be refused and sent back to you.
• We recommend trying on your new boots indoors to make sure they fit before you go outside.

Returning Demo Skis and Other Used Gear

• When the return is processed, you will receive a full refund.
• Please notify us within 7 days of receiving the item that you would like to return it.
• Once you ski on a pair of demo skis they cannot be returned.
• Once you use other used gear it cannot be returned

Special Notes for our Canadian & International Customers

• Return shipping costs are the responsibility of the customer
• We're happy to send extra pictures or talk with you about products in detail before we ship them to ensure you're purchasing a product that is best for you
• All original shipping costs are non-refundable for international shipments/returns

Returns Contact Information

Submit Return Online: Click here to return an item.

Email: Click here to email us.

Phone: 303-237-7547

Powder7 Returns

880 Brickyard Cir. #150

Golden, CO 80403

Manufacturing Defects

We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep you updated as we correspond with the manufacturer.

Click here for our hours, address, directions, and more.

We offer preorder opportunity on a small amount of select items that are in high demand. We will ship these preorders when items become available to us. Preorder availability dates are based upon manufacturer estimated availability dates. Please understand that this is an estimate and can change based upon manfacturers' availability.

Small Store, Massive Inventory

• We carry just about everything a person could want for a day in the mountains, but we can't fit it all in our small store.

• For that reason, some items aren't available for in-store shopping. Those select products are listed as online-only 'web exclusives'.

• If you order a web exclusive item, we're happy to either ship it to you or make it available for in-store pickup.

Picking Up Web Exclusives In-Store

• Even though web exclusive items aren't stocked in our store, you can still pick them up in person. Just place your order online and select "pick up" as your shipping option on the checkout page.

• After your order comes through our system, we'll grab it, move it to the store, and email you within 24 hours to let you know your item is ready to be picked up.

• If your gear requires any services, expect the usual brief delay while we mount, tune, sharpen, or Phantom up your stuff.