All ski binding mounting, DIN adjustments, and boot sole length adjustments must be done by a certified ski technician at a shop with your ski boots present. This is extremely important for your safety and is not something you can do yourself. We will only discuss any binding issues involving mounting, DIN adjustments, and boot sole length adjustments with a certified ski technician at a shop. Adjustments performed by anyone other than a certified ski technician at a shop voids our return policy: if you work on your bindings yourself you will NOT be able to return the product under any circumstances.
We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep the customer updated as we correspond with the manufacturer.