Notify us within 30 days of receiving the item that you would like to return it. We will email you a prepaid return label if the original order was shipped via UPS. Orders shipped via USPS are not eligible to receive return labels. Item must be delivered back to us within 45 days of when the customer originally received the item. A full refund including round trip shipping costs (when sent via UPS) will be issued upon receipt provided that the item meets all return criteria.
Item must be returned in new condition. Once an item is in used condition (e.g. clothing worn other than trying it on, or tags have been removed, or skis have been drilled, or equipment has been used) you may not return the item. All new items must be returned with all packaging and accessories. You can keep the Powder7.com sticker!
Holiday extended return period. Items purchased in November have an extended return policy. Notify us on 1/1 or before and you will receive a return label. Items falling under this policy must be received back at our warehouse on 1/15 or before.
Demo Skis + Boots (within the U.S.)
Notify us within 7 days of receiving the item that you would like to return it. We will email you a prepaid return label if the original order was shipped via UPS. Orders shipped via USPS are not eligible to receive return labels. Item must be delivered back to us within 15 days of when the customer originally received the item. A full refund including round trip shipping costs will be issued upon receipt provided that the item meets all return criteria. Even if you are simply unhappy with the condition of used items, we do offer a full refund and cover round trip shipping costs on returns.
We suggest having bindings adjusted and tested within 7 days of receiving the ski, just in case there is an issue in adjusting the bindings to your boots and you need to return the skis. This is rare, but does happen to approximately 1 out of every 1,000 used skis.
Please note: once you ski on a pair of skis they cannot be returned.
Extremely important: all demo skis must have the bindings adjusted by a certified ski technician at a shop with your ski boots present before use. A safety release test must be performed to ensure the bindings are working properly. This is extremely important for your safety and is not a test you can perform yourself. We do not perform this test. Customers should keep proof of safety release test in their records. Please see 'Additional Notes Regarding Ski Bindings' below.
Returning New Items (Canadian customers):
Please note: We will cover your outbound shipping on returns, but not on the return shipping. Return shipping costs are the responsibility of the customer.
Notify us within 30 days of receiving the item that you would like to return it. Item must be delivered back to us within 45 days of when the customer originally received the item. A full refund including outbound shipping costs will be issued upon receipt provided that the item meets all return criteria.
Item must be returned in new condition. Once an item is in used condition (e.g. clothing worn other than trying it on, or tags have been removed, or skis have been drilled, or equipment has been used) you may not return the item. All new items must be returned with all packaging and accessories. You can keep the Powder7.com sticker!
Holiday extended return period. Items purchased in November have an extended return policy. Notify us on 1/1 or before and you will receive a return label. Items falling under this policy must be returned on 1/15 or before.
Returning Demo Skis + Boots (Canadian customers):
Notify us within 7 days of receiving the item that you would like to return it. A full refund including outbound shipping costs will be issued upon receipt provided that the item meets all return criteria. Even if you are simply unhappy with the condition of used items, we do offer a full refund including outbound shipping costs.
We suggest having bindings adjusted and tested within 7 days of receiving the ski, just in case there is an issue in adjusting the bindings to your boots and you need to return the skis. This is rare, but does happen to approximately 1 out of every 1,000 used skis.
Please note: once you ski on a pair of skis they cannot be returned.
Extremely important: all demo skis must have the bindings adjusted by a certified ski technician at a shop with your ski boots present before use. A safety release test must be performed to ensure the bindings are working properly. This is extremely important for your safety and is not a test you can perform yourself. We do not perform this test. Customers should keep proof of safety release test in their records. Please see 'Additional Notes Regarding Ski Bindings' below.
International Returns (not including Canada):
For new items: Notify us within 30 days of receiving the item that you would like to return it. Shipping costs (outbound and return) are non-refundable. Item must be returned in new condition. Once an item is in used condition (e.g. clothing worn other than trying it on, or tags have been removed, or skis have been drilled, or equipment has been used) you may not return the item. All new items must be returned with all packaging and accessories. You can keep the Powder7.com sticker!
For used items: Notify us within 7 days of receiving the item that you would like to return it. Shipping costs (outbound and return) are non-refundable. Once you ski on a pair of skis they cannot be returned.
Please note: Shipping costs are non-refundable for all international shipments/returns. No exceptions.
All ski binding mounting, DIN adjustments, and boot sole length adjustments must be done by a certified ski technician at a shop with your ski boots present. This is extremely important for your safety and is not something you can do yourself. We will only discuss any binding issues involving mounting, DIN adjustments, and boot sole length adjustments with a certified ski technician at a shop. Adjustments performed by anyone other than a certified ski technician at a shop voids our return policy: if you work on your bindings yourself you will NOT be able to return the product under any circumstances.
Manufacturing Defects
We work with the best manufacturers in the winter sports industry, but occasionally defects do occur. If you think your product has a manufacturing defect please contact us. We'll work with the manufacturer to determine if their warranty covers the damage. Determining if the issue is a manufacturing defect is solely up to the manufacturer, not Powder7. Please note, this process can take several weeks and we will keep the customer updated as we correspond with the manufacturer.
Additional Notes
If you cancel your order after we have shipped the item(s) but before you have received the item(s), we will deduct a $15 fee from your refund to cover our round trip shipping costs.
If an unauthorized return is sent to us we have the right to refuse the shipment. A refund will not be issued for any unauthorized returns and the customer will be responsible for all associated shipping costs.
